FAQ

Whats Your Turn Around Time?

Our standard order production time for both screen print and embroidery orders is normally two weeks.

Please note your job production time will not start until the following three approvals are made…

1. Invoice has been approved
2. 50% Deposit has been made
3. Artwork is approved

However, if you have a job that must be delivered by certain date & time, please make sure you inform us of your your specific deadline requirements from the start of the order.

.

Do you have Rush Fees?
If an order is needed in a shorter time frame than our standard order production time of 10 work days, we will try to accommodate your request. However, rush orders often cause us to run our staff at overtime hours, resulting in the need to charge additional rush fees
Minimums

Shop Minimum Charge $35

The minimum order is 12 pieces for new screen print orders.

Each promotional item also has separate minimum order requirements. Please ask about the specific promotional item details for the minimum order quantities.

Price Breaks

All our prices are based on the quantity of garments ordered. The higher the quantity, the lower the cost. Our price breaks are set at 12, 24, 50, 100, 150, 300, 600.
Promotional products vary, each item has it’s own set price breaks. Please ask about the specific promotional item pricing for price breaks.

All quantities above 600 pieces should apply for a special quote from our sales manager to receive the lowest price possible!

Order Cancellation

In most cases, our order process does not start until the invoice is accepted online or signed and returned to our office. Immediately following your order acceptance, our team will purchase blank goods for your order from one of our several wholesale resources. An order cannot be cancelled once the goods have had any part embellished. Customized goods are not returnable to our wholesale firms, so we cannot credit your for any placed order that has been decorated.

Art Preparation Policy

If you have your own design or simply just a design idea, it’s no problem. We can work with you whether its production ready, a mere concept in your head or somewhere in between.Our art charge is $65.00 per hour billed in 30 min increments. If you are curious as to how long it will take to develop your design, contact us to get a time estimate.

Art Time
Often our customers need to engage our art department for design work before they are able to place their order. The artwork could be needed for a pre-sale order form, event marketing, or many other reasons. Our art department can do an Art Start before your order is placed, as long as a few guidelines are followed.

1. A deposit for quoted art time has been paid. 

2. If an art quote is approved and completed by our artists then the customer does not place an order, the balance of the quoted art time in due. 

3. Identities Printing absolutely stands behind the quality of our designs and our artists. Sometimes even the greatest of artists cannot match specific needs of some clients. If you are not satisfied with the quality of  your design, please notify us within 5 days of receiving the design work and let us know your thoughts. Our art department will re-work your design. 

4. Graphic design work created by the employee artists of Identities Printing is intellectual property of Identities Printing. It cannot be utilized by any outside business without our written consent.

If you have any further questions about the art process, please just ask.

Misprinted Garments or Items
Occasionally in large production runs, a few items are misprinted and are distinctly different than the correctly printed or embroidered order. Another potential problem is garment or item defect could have made it past our quality control and been included in your overall job. If this is the case with your order, please contact us with the specific item(s) and problem. In most cases, Identities Printing will credit you back the cost of the misprinted or defective items from your invoice. If the misprint quantity is larger than 5% of your total order, then you may qualify for having the individual items replaced with a reorder. If you already plan to place a reorder and you would just like those misprinted items included in that run, that would not be a problem.
20% Restocking Fee
In most cases, our order process does not start until the invoice is accepted online or signed and returned to our office. Immediately following your order acceptance, our team will purchase blank goods for your order from one of our several wholesale resources. An order cannot be cancelled once the goods have had any part embellished. Customized goods are not returnable to our wholesale firms, so we cannot credit you for any placed order that has been decorated.
Payment Options
Identities Printing offers flexible payment options to fit your organizations pay requirements. We accept cash, checks, major credit cards and authorized school or municipal purchase orders.
Order Deposit
First time customers are asked to pay a 50% deposit at the start of an order and then full payment upon order completion or pick-up. After completion and payment of the initial order, a customer can ask our accounting department to waive the deposit requirement on future orders.

Please note that large orders and promotional product orders may be subject to a deposit request regardless of current payment terms of the customer.

Mix and Match Pricing

It is possible to mix and match similar garment types to get a higher price breaks. Our price breaks are based on the number of same design items, not similar garments. For instance, if you order 100 t-shirts and 50 sweatshirts, as long as the design is the same for both items, you will be able to take advantage of the lower price 150 quantity break.

Order Returns and Misprints
Identities Printing  prides itself on maintaining the highest quality in our screen printing and embroidery industry. We spend extra attention in the front end of an order to make sure your specific desires are met so when the final product arrives you are satisfied. It is often arduous, but we do require our customers of sign-off on every order detail for both the item/size/color ordered and the design color/placement/size too.

Please note it is extremely important that a customer pay attention to all the specifics in the order sign-off process so the end result is correct.

 

Order Returns
An order of customized garments or items that has been screen printed or embroidered cannot be returned because we cannot return the items to our wholesale distributors. If your final product arrives and you believe it is different than what you signed off on, please contact your sales representative immediately. We will review the complete order with an internal investigation and determine if your instance qualifies for an order reproduction.

Have a Different Question?

We would be more than happy to answer any questions you may have.